Shipping policy

Order processing

We process orders Monday–Friday (excluding public holidays) within 1–2 business days of purchase. Orders placed after 2 pm AEST may roll over to the next business day.

Domestic Shipping

  • Shipping across Australia is via Australia Post.

  • Delivery estimates are shown at checkout before you pay. Allow for order processing before the delivery timeframe begins.

  • Australian standard shipping is $11.70 for orders of $150 or less. Your final shipping cost is shown at checkout before you pay.

  • Free standard shipping on orders over $150.

  • If surcharges apply (e.g. remote areas), they’ll be shown before you complete your order.

International Shipping

  • We currently ship within Australia only.

  • Overseas? Email info@foke.com.au and we'll see what we can do.

Local Delivery 

  • You can select local delivery at checkout. Local delivery is within 30kms of Kyneton VIC 3444.

Shipping Labels & Tracking

  • Once your order ships, you’ll receive a tracking email.

  • Track your parcel via the courier’s website or your account page.

  • For any delivery issues, please contact us and we’ll happily assist.

Lost or Damaged Orders

  • If your order hasn’t arrived within the estimated timeframe, or arrives damaged, please contact us within 7 days so we can fix it.

  • We’ll work directly with the courier to resolve it.

Changes & Cancellations

  • Changes or cancellations must be requested within 1 hour of purchase.

  • After dispatch, requests will depend on the courier’s policies and your shipment’s status.

Unexpected Delays

  • Occasionally shipments may be delayed due to external factors (e.g., weather, peak periods). If that happens, we’ll let you know as soon as we can.