Shipping policy

Order processing

We process orders Monday–Friday (excluding public holidays) within 1–2 business days of purchase. Orders placed after 2 pm AEST may roll over to the next business day.

Domestic Shipping

• Shipping across Australia is via Australia Post.

• Estimated delivery: 3–7 business days; metro areas often faster.

• You’ll see live shipping rates at checkout.

• Free standard shipping on orders over $150.

• If surcharges apply (e.g. remote areas), they’ll be shown before you complete your order.

International Shipping

• We ship internationally to select countries with Australia Post.

• Costs, estimated delivery times, and customs/import duties and taxes will show at checkout—these are the customer’s responsibility.

• From 29 August 2025, U.S. Customs charge duties and taxes on most imports. We collect these at from you checkout so there's no surprise fees when your items arrive.
  

• We use your destination country’s official rates to work this out, and everything is sent with the correct customs paperwork for a smooth delivery.

Local Pickup (on request)

• You can select local pickup from Kyneton VIC 3444 at checkout. I will be in touch to arrange a suitable time to collect your item/s.

Shipping Labels & Tracking

• Once your order ships, you’ll receive a tracking email.

• Track your parcel via the courier’s website or your account page.

• For any delivery issues, please contact us and we’ll happily assist.

Lost or Damaged Orders

• If your order hasn’t arrived within the estimated timeframe, or arrives damaged, please contact us within 7 days so we can fix it.

• We’ll work directly with the courier to resolve it.

Changes & Cancellations

• Changes or cancellations must be requested within 1 hour of purchase.

• After dispatch, requests will depend on the courier’s policies and your shipment’s status.

Unexpected Delays

• Occasionally shipments may be delayed due to external factors (e.g., weather, peak periods). If that happens, we’ll let you know as soon as we can.