Refund policy

A NOTE FROM US

We hope you adore your new piece, but if something’s not quite right, here’s how we handle returns. If you’re unsure about sizing or fit, please reach out before ordering—we love helping you choose what’s right for you.

CHANGE-OF-MIND RETURNS

For eligible change-of-mind returns from Australian orders, FOKE provides one complimentary return shipping label for the first return from each order. Any additional return postage from the same order is the customer’s responsibility.

Because our pieces are generally small batch, handmade or limited edition, we don’t offer refunds for change of mind. We may offer store credit, valid for 3 years, subject to the conditions below.

You have 14 days from receiving your order to lodge a return request.

FIRST SIZE EXCHANGE—DRESSES

Not quite the fit you imagined? Full-priced dresses are eligible for one complimentary size exchange, subject to availability.

For Australian orders, FOKE will provide a complimentary return shipping label for the first eligible size exchange and send the first replacement size at no additional delivery charge.

This offer:
• applies to the first size exchange on a full-priced dress only
• does not apply to silk scarves, art prints, sale items or final-sale products
• is subject to the requested replacement size being available
• does not apply to Afterpay or Zip Pay orders

Silk scarves and art prints are not eligible for exchange.

FAULTY OR INCORRECT ITEMS

If your item arrives faulty, incorrect or not as described, please contact us so we can make it right. We’ll ask for photos to help us understand what went wrong. Your rights under Australian Consumer Law apply, and we’ll reimburse reasonable return costs where required.

SALE ITEMS

Items marked Sale or Final Sale cannot be returned for change of mind. This does not affect any rights you may have under Australian Consumer Law. Final Sale products will be clearly marked on the product page and at checkout.

AFTERPAY & ZIP PAY ORDERS

For eligible full-priced Afterpay or Zip Pay purchases, you can request store credit. Refunds remain available where required under Australian Consumer Law.

Exchanges aren’t available on Afterpay or Zip Pay orders.

RETURN CONDITIONS

• Items must be unworn, unused and in original condition, with tags attached.
• Australian orders receive one complimentary return shipping label for the first eligible return from each order.
• Customers making an additional return from the same Australian order arrange and pay for return postage.
• We recommend tracked postage where customers arrange their own return, as FOKE isn’t responsible for returns lost in transit.
• Items sent back without first requesting a return will not be accepted.