Refund policy

RETURNS, REFUNDS & EXCHANGES

We want you to love your FOKE piece. If it's not quite right, here's how we fix it.

THE SHORT VERSION

• You have 14 days from delivery to request a change-of-mind return on full-price dresses, tees, scarves and caps.
• Choose a refund, store credit valid for 3 years, or an exchange if we still have your size. Our runs are small, so sizes can sell out.
• Art prints are printed just for you, so they can't be returned for a change of mind. The same goes for temporary tattoos and gift cards.
• Something faulty or damaged? We'll always make it right.

WHAT WE NEED FROM YOU

• Items unworn, unwashed and in their original condition, with tags still attached. Trying it on at home is totally fine.
• Email info@foke.com.au with your order number before posting anything back, and we'll send you the return details.
• Change-of-mind return postage is yours to cover, and we recommend tracked postage. Original delivery charges aren't refunded.

SALE & PROMOTIONAL PURCHASES

Items marked Sale, and full-price items bought during a promotion, can be exchanged or swapped for store credit within 14 days, but not refunded. Items marked Final Sale can't be returned for a change of mind. Used our newsletter welcome code? Your order still counts as full price, so refunds are fine.

AFTERPAY & ZIP

Refunds go back through your payment provider, or you can choose store credit. We can't do direct exchanges on Afterpay or Zip orders, so we'll refund you and you can reorder the size you need.

FAULTY, DAMAGED OR NOT AS DESCRIBED

Email us with your order number (a photo helps). We'll sort a repair, replacement or refund under Australian Consumer Law and cover reasonable return postage. Change-of-mind time limits and conditions don't apply here.

This policy applies to orders from 15 October 2026. For earlier orders, we honour the policy in place when you ordered. Nothing in this policy limits your rights under Australian Consumer Law.